We work hand in hand with a team of legal experts to get you the best service at the lowest rate possibible. This is to enure that you, our client, is satisfied and your costs are keapt to the minimal.
Admin Orders/Garnishee orders
Whether you opt for 1.only the recission of the order or 2.an investigation first and then opt 3.for a recission with a claim, our legal division will be inclusive of the initial cost on our service contract. No other third party payments or comissions will be payable. You initiate the contract with us, and no other service provider. So you can rest assured knowing that what you see is exactly what you get.
Debt Recoveries
As you would have read, our revenue is derived from the debtor and not you, our client! We will only charge on succesfull collection of the debt amount.
Should the matter proceed to legal action, it will not cost you any additional collection costs, as we are trying to save you costs. Even if in legal, We will still only bill on succesfull collection. So, No collection = No cost to you!
Expansion of Services
Whether you need a further recommendation after your file with us is complete 100%, we will give a recommendation to a reputable insitution, i.e. Your admin order is rescinded and you still have the debt outstanding. There are a lot of companies that are more than willing to assist, and all you have to do is ask for a recommendation. We will have an interview with the institution we recommend you to FREE OF CHARGE just to ensure that your service level never drops, and that all parties involved are 'in the loop' of what is going on...
How we treat our defaulting consumers
Investigation and Audit Division:
* When you sign on and mandate us to do the compilation or recission of the order, you sign a service mandate with us. Our directors have taken the payment options and methods to the very extremes, all for your benefit and affordability.
* We do our best to get your file out and about as quickly as possible, but even when your file is done, your payments might not be. Remember that you are in a service agreement untill the service ends, and you are liaible for payments as such.
* Should you default, we will make an arrangement at I&A Division first. If you fail to comply with your payment arrangement, your file will be handed over to our debt recivery division, and you may be liaible for extra costs of collection and legal.
* Should you be in default whilst we are working on your case file, the work will stop immediately until your payments are up to date again. We have suitible payment options for everyone on the planet- As long as you keep to your agreement, and remember, YOU asked us to assist you, and that is what we do.
Our Finance and Banks
We have special accounts for the special needs of our business.
1. Seperate account (TRUST ACCOUNT) for debt collection - By law ALL THIRD PARTY PAYMENTS MUST be paid into a trust account. It is your money, not ours, and it is regulated and audited as such.
2. Investigation and Audit have their own account, as this is an account for a service provided by our Investigation and Audit Division, and utilised to pay items on a client file (Like your file and your attorney costs) directly from the deprtment where the file is at.
3. DEBT COLLECTION LEGAL will pay over the collected funds from legal, to our TRUST ACCOUNT, whereby it will be paid out to the client (-costs) with a recon statement.
4. To safeguard ourselves, we also have debit order systems inplace that pay out each client's monthly debit order, be it for collection or services rendered, to a specified account. This way we know that we are compliant with legislation and that no funds are ever 'unallocated'. We have a team of 'jacked up' employees monitoring this on a daily basis.
So in conclusion, we are doing the best we can in order to ensure the safety of our various consumers and clients.
