debt recovery
How collections run daily:
Compliance
We assist in ensuring that your institution is compliant with the National Credit Act 34 of 2005, other legislation and credit recovery best practises.
Working with you
Our specialised systems ensure accurate reported feedback is availible to you at your fingertips as any employee in the collections division can deal with your enquiry.
Negotiation
Debtors, when the full amount is not always payable at once, may negotiate a payment plan with interest, which ensures that the debt is paid timeiously.
Persistence
Our efforts are constant and persistent, with our accurate systems and methods.
Investigative Skills
If a debtor absconds, we are able to trace with our online tracing facilities, whereby we are better at locating them.
Legal
Our legal division assists on legal matters for debtors who require further legal action. This is also a way of saving you, the client, costs.
Customer Service Skills
We offer outstanding service and ensure your arrear debts are collected and paid. All debtors' reports and payments are delivered once a month, after recons took place and the accounts have been updated.
Fees
We work within legislated guidelines and comply strictly within the boundaries set by the Debt Collectors Act and the National Credit Act.
Pricing
Our pricing is very competitively structured, and we derive most of our revenue from the debtor and not the service provider (you, our client!)
References
References are availible upon request, so call us to find out how we have helped others, and how we can help you!
We are registered with the Debt Council of South Africa.
"Working together turning bad debt into additional income"
Who we are?
QCS has more than 6 years' experience in credit collection, with branches in Durban, Johannesburg, Cape Town and Pietermaritzburg.
QCS has made a considerable impact in the private sector, and we have also branched out to commercial & educational sectors, as well as the medical fields.
We employ debt collection methods to the letter of the law, and our process is designed to work closely with your debtor, so we keep and preserve your goodwill.
Doing things our way:
- We receive your debtors' details via any electronic channel, and may even collect it directly from you if you prefer.
- We load all information into our database and collection system.
- Our efficient collections team proceed to contact your debtor and make a payment arrangement, as regulalry as is necessary to collect on the debt.
- We provide you with a full feedback report on the progress and collection of each debtor at least once a month.
- Our collections team operates during normal hours, however after hour service may be provided for debtors who are difficult to contact.
Your company is your biggest asset - Why let your defaulting clients and a bad debt book drag you down??